Customer Message Replies Delayed

Incident Report for Dispatch

Resolved

This incident has been resolved.

Posted Apr 15, 2022 - 10:26 EDT

Update

Delayed and backed up messages have been resolved, though we continue to investigate that some messages are not displaying

Posted Apr 13, 2022 - 14:49 EDT

Update

Delayed and backed up messages have been resolved, though we continue to investigate previous days messages not displaying

Posted Apr 13, 2022 - 09:30 EDT

Monitoring

The delay is no longer occurring. We will continue to monitor.

Posted Apr 12, 2022 - 13:37 EDT

Identified

We've identified an issue with customer replies displaying in Inbox. New customer replies showing in Work and Mobile are delayed approximately 10mins, but will appear. We are activity working on a resolution.

Users are receiving email and SMS notifications as customers send messages.

Posted Apr 12, 2022 - 12:03 EDT

This incident affected: Notifications (Inbox).