Services have been restored and we are monitoring. There is delay in email and sms notifications that should resolve in the next hour.
Posted Oct 20, 2025 - 21:17 EDT
Update
Most services are returning to normal. Some delayed notifications will be sent as Dispatch comes back up.
We're working to restore integration services fully.
Posted Oct 20, 2025 - 17:08 EDT
Update
Dispatch Work and Mobile apps are accessible and we will continue to monitor. We are continuing to work on restoring Notifications, Communicate, Connector.
Posted Oct 20, 2025 - 12:30 EDT
Update
Dispatch service continues to be disrupted due to issues with the cloud provider. We are continuing to work on a resolution.
Posted Oct 20, 2025 - 11:34 EDT
Identified
Dispatch service is currently disrupted due to lingering issues with the cloud provider. We are working on a resolution.
Posted Oct 20, 2025 - 09:20 EDT
Monitoring
Due to an issue with our cloud provider, Dispatch availability for most components was impacted from 2:50AM ET to 5:35 AM ET. Some integration payloads are being replayed. We are monitoring the systems and will update this page if we identify any lingering issues.
Posted Oct 20, 2025 - 06:10 EDT
This incident affected: Notifications (Email, SMS, Notifications Events), Web and Mobile Apps (Mobile Applications, Web Applications, Customer Portal), Integration and Auxiliary APIs (Connector Integration Endpoints, Direct API Availability), and Cloud Providers and 3rd Party Providers (Third Party Integrations and Providers, AWS ec2-us-east-1).