SMS Notifications for Verizon carrier customers

Incident Report for Dispatch

Resolved

We've successfully made the necessary changes in order to circumvent Verizon's new message content requirements. We've escalated the issue with Verizon in order to get a better understanding of their new policies.

Posted Feb 15, 2019 - 13:35 EST

Identified

Our team has continued working on resolving the identified issue affecting Verizon carrier customers. While we don’t yet have a resolution ETA, this is a top priority for our team.

Posted Feb 15, 2019 - 11:16 EST

Monitoring

Our team has been working to resolve the deliverability of SMS notifications. We'll provide another update as soon as available.

Posted Feb 14, 2019 - 18:32 EST

Identified

Verizon carrier customers may have trouble receiving SMS notifications. Unfortunately, Verizon has decided to block some messages sent through Dispatch. We're continuing to monitor the situation.

Posted Feb 14, 2019 - 17:13 EST